FAQs

Some of the deals are blocked from my view. Why?

WK shows almost every deal free of charge, but to see the best deals with the highest ratings and largest discounts, you must become a WK Premium Member. (The average user makes their subscription fee back in one wine purchase.)

Why can’t I buy directly from Wine Kloud?

Wine Kloud is not a wine seller, winemaker or distributor. Our job is simply to make you aware of stellar wine deals that are available at any given moment. and provide you with the information you need to make decisions about the ones that catch your attention. The retailers take it from there, by accepting, processing, and shipping your order(s). Purchasing your wine directly from retailers additionally means there are no extra fees, resulting in the best deal possible.

Once I’ve selected my wine(s), how do I buy from the retailer?

Once you’ve identified the wine(s) you’d like to buy, we transfer you to the retailer’s website where you will complete your purchase. Simply follow the retailer’s checkout process to purchase your wine.

I’ve found multiple wines I’d like to buy. If I leave Wine Kloud to buy one of them, will I lose the page that my other selections are on?

In order to keep the wine-buying process as smooth as possible, your current Wine Kloud page will remain open while the retailer’s page opens in a new window. Once you’ve completed your purchase, simply return to the Wine Kloud page and resume your visit with us.

I tried to purchase a deal from a retailer, but I wasn’t able to complete the purchase because their online deals are only available to their subscribers. What do I do?

The good news is that very few retailers fall into this category. But if you do come across a retailer that limits its wine deals to its own subscriber base, our recommendation is to sign up so you don’t miss out next time. (Chances are that if they offered a wine you liked once, they’ll offer another that piques your interest in the future.)

Also, please take a moment to let us know which retailer it is. We’ll get in touch with them and see if they’d be willing to open their wine deals to WK members going forward.

I’ve never had wine shipped to me. What do I need to know?

As wine professionals who have not only worked closely with wine retailers, but also buy and ship wine to our homes on a frequent basis, we’ve had the opportunity to view this question from different angles. Here are a couple of key must-knows:

Someone 21 years old or older needs to sign for the package.
You can ship to your home, a business, a friend, the carrier’s office locations… You get the point. The one place you cannot ship to, however, is a P.O. Box.
Try to arrange the shipment to arrive when someone will be available to accept it. While delivery services like FedEx and UPS will usually attempt delivery about 3 times, it’s ideal to avoid excess handling.
Never allow a retailer to ship you wine if the climate is too hot or exceptionally cold. Wine can be harmed when exposed to these unfavorable conditions. It’s okay to purchase wine anytime of the year, just ask the retailer to ship it when the elements are favorable. We’ve never known a retailer that didn’t abide by this standard rule.

I have an issue with a purchase I made from a retailer in response to a deal that I found on WK. What should I do?

Contact the retailer directly. They are responsible for helping you remedy the situation. WK only provides you with information as to where you can find the wine deal. We do not guarantee the quality of the wine, nor the process of acquiring it. (See our “Terms of Service” for more information on our promise to you.)

How many retailers do you source daily wine deals from?

We currently search for deals from over one thousand retailers, and this list continues to grow rapidly.

I’m seeing “Sold Out” on the retailer’s site after getting transferred to a deal. Why is this happening and how can I avoid it?

Some retailers’ deals are time-sensitive or consist of a small lot of inventory, but there are a couple of things you can do.

Set up an alert for that particular retailer. You can do this on the wine deal itself or by going to the Wine Tracker page in the My Kloud section of the site. Depending on your alert preferences, you will receive an email and/or on-site notification as soon as the wine or retailer in question hits the Deal Kloud.
Alternatively, become a Wine Kloud regular. New deals post to the Deal Kloud, on average, every 2 minutes—and more like every 45 seconds in peak periods.

What is WK Suggested Retail?

We do not post the Retailer’s suggested pricing. Rather, we source the actual suggested retail pricing from objective sources, giving you a more accurate representation of exactly how good the deal is.

How long is a posted deal available for sale?

That is up to the Retailer, either until the sale or inventory runs out. Deals may remain posted on Wine Kloud for 7 days and at any time during that span, they may or may not expire. Just because a deal is posted, does not mean the wine is still available on the retailer site.

Why can’t I share deals with Premium status?

These deals can only be seen by WK Premium Members. It would be unfair to our annual subscribers if Premium deals were available to unpaid subscribers via social sharing, email or any other method.

What Makes a Good Deal?

This is a tough question because wine is a very subjective topic. We could show you wine industry infographics and charts that map out pricing, ratings and everything else that gets factored into creating a good wine deal. But, this data only partially tells the story.

Depending on your depth of wine knowledge, your likes and dislikes, and the qualities you value in a wine, one man’s junk is another’s treasure, as the saying goes. What people consider a deal, in general, differs from person to person.

So, as a rule of thumb, here are the five main qualities we consider when gauging the value of a wine deal...

Discount

Obviously a larger discount is generally preferable to a smaller one, but even a small discount on some wines can be great if they are hard to find.

Rating

The wine rating tells you the relative quality of the wine, across several factors, as determined by experts such as Wine Spectator, Wine Advocate, and Wine Enthusiast. A highly-rated wine at a heavy discount can safely be consider a good deal. A poorly-rated wine, at a heavy discount is not as easily defined. Etc.

Scarcity

Any time a scarcely available, highly-rated wine is sold at a discount (of any amount), we tend to consider it a good deal. The harder a wine is to get, the more value we place on it when we do.

Winery

Depending on how closely you pay attention to the different wineries, the wine’s origins may factor into the value you place on the deal. A great winery may be weighted more heavily, in your estimation, than scarcity and discount. Or it may not be weighted at all.

Enjoyment

Remember that the joy you experience drinking a wine is one of the most valuable factors. Whether it’s a casual glass of wine while cooking dinner, a bottle at a dinner party, or just a drink on a lazy Sunday, the experience and value of discovery contributes to the value you place on the deal.

Of course,

there are several other factors that may influence your opinion of a wine deal.

It’s ultimately up to you to decide which of these factors are most important. When you make your selections, make them your way, not anyone else’s.

FAQs

What Makes a Good Deal?

This is a tough question because wine is a very subjective topic. We could show you wine industry infographics and charts that map out pricing, ratings and everything else that gets factored into creating a good wine deal. But, this data only partially tells the story.

Of course,

there are several other factors that may influence your opinion of a wine deal.

This deal is only available to premium members.